If you ever want to teach a Master’s class in how to mistreat your customer and react badly to a situation, I’m sure the CEO of United will be available soon and looking for gainful employment.   The whole situation is infuriating from a consumer point of view.  I know the government has some regulations on how to handle involuntary delays and compensation, but sometimes even those fail to make up for what people might miss if they are kicked.  The thing here though is it took place after they seated everyone, was because they needed to put employees on instead, and they used the police to forcefully remove someone who had legitimate reason to not volunteer.  All I can say is that United will feel this far beyond the cost of the federally mandated compensation in both their stock price and the inevitable and justified lawsuit.  Which is a shame as I’ve never really had any problems flying with them before, but this makes me think differently about them.